Step 1: Review All Platforms Linked to Your GCash Account
Start by checking all platforms where your GCash account is used as a payment method. This may include:
- Social media accounts
- E-commerce sites
- Subscription services like the App Store, Google Play Store, Netflix, or Spotify
Verify that all subscriptions are still active and accurate to ensure there aren’t any overlooked or forgotten charges.
Step 2: Change Your MPIN
Your MPIN acts as a passcode for your GCash account, and changing it is a quick, effective way to safeguard your account. Here’s how:
- Open your GCash app and go to Settings.
- Select the Change MPIN option.
- Follow the prompts to create a new, secure MPIN.
It’s a good practice to avoid reusing any recent MPINs, and be sure not to share it with anyone.
Step 3: Report the Unauthorized Transaction
If, after taking these steps, you still notice an unknown transaction in your GCash account, it’s time to reach out to GCash support. Here’s how:
- Open the GCash app and navigate to Profile.
- Select Help, then go to Your Conversations.
- Describe the unauthorized transaction(s) in detail.
GCash will review your report and aim to respond within 24 hours.
What to Expect After Reporting the Transaction
After you’ve reported the unauthorized transaction:
- You can check the status of your report by returning to Profile > Help > Your Conversations in the GCash app.
- A GCash representative will provide guidance on the next steps.
By following these steps, you’ll help ensure that your GCash account remains secure.
Read more : https://help.gcash.com/hc/en-us/articles/4416637093145-I-noticed-unauthorized-transactions-in-my-GCash-account-What-do-I-do
